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Freedom of information

About the Freedom of Information Act

The Freedom of Information Act (FOIA) came into full effect on 1 January 2005. It gives any person of any nationality the right to request official information. It covers all public bodies, including National Museums Liverpool.

All information is covered, irrespective of the format. The information can be requested for any reason. The Act is retrospective, meaning information from any time can be requested.

Information on the Freedom Of Information Act and the Data Protection Act can be found on the Information Commissioner's Office website.

The Act gives you, as a requester, the following rights:

  • the right to be told whether the information exists
  • the right to receive the information, where possible, in the manner requested

Requesting information

Look on this website to see if you can find the information you're looking for before requesting information. If you can't find it, you can request information under the Freedom of Information Act.

How to request information

Your request should be in writing and can be submitted:

  • Online - using this contact form
  • By post to:
    Director's Office
    National Museums Liverpool
    World Museum
    William Brown Street
    Liverpool, L3 8EN
  • By fax: mark your faxes for the attention of the Director's Office and send to 0151 478 4321

Help us to help you

When you contact us you should provide as much detail as possible to help us identify the information you are seeking. We may need to contact you to clarify your needs, in which case the processing of your enquiry will be delayed.

If you require the information in a particular format, eg as a photocopy or on computer disk, you should mention this in your application.

If you have difficulty in either identifying the information you require or in making the application in writing, staff here will be pleased to help. Please contact the Director's Office initially (0151 478 4244) in that event.


We reserve the right to charge a fee to cover the expense to National Museums Liverpool (eg copying and postage), although we will waive this where the cost to us is less than about £10.

Under the Act, fees may be charged and are calculated proportionate to the time spent locating or copying records, the cost of producing copies for you and any other actual costs we have to incur.

If it will take us 2.5 person-days or more to deal with your request, we have the right to refuse or to request reimbursement of the full cost. 

If a fee is required we will let you know how much it is and the enquiry will be answered within 20 working days from receipt of the fee.

Responding to your request

We must reply to your request within 20 working days (this is extended to 30 days in some cases where archives are involved).

We will be able to provide the requested information in most cases, however exemptions do exist. In such cases it is considered necessary to reserve this information. Most such cases are subject to a public interest test. We will tell you if we cannot release some or all of the information in question, the reason why not and how you can appeal.